Mobile / App
This page sets out how fp66 governs your account, how we handle the information you share with us, and what rights you hold when you use our service. Access to fp66 and the availability of features depends on your local law and the eligible regions we serve.
fp66 operates under a framework that governs how we collect, store and act on information. When you open an account and fund it through a payment route such as Rocket or Upay, we record transaction references against your account. These records are retained for as long as your account remains active and for the period required after closure, in line with applicable rules. Our policy applies to all account holders regardless of the payment method used — whether that is a Rocket wallet transfer, a Upay transaction or any other route we have configured. We do not share your payment details with third parties outside of what is strictly necessary to process a transaction or meet a legal obligation. The scope of this policy is limited to the service fp66 directly provides. Third-party payment processors, including mobile wallet operators, hold their own policies that govern their side of any transaction. You should review those independently. If you have a question about how a specific transaction record appears in your account, the support routes listed on this page are the correct starting point. Eligibility to use fp66 depends on your local law and the eligible regions we serve — we do not make legal claims on your behalf.
Understanding the boundaries of this policy helps you know where to go with a question. Four distinct areas define the scope of what fp66 controls and what falls outside it.
This policy covers the account you hold with fp66 — your login credentials, account details, transaction history and the choices you make within the account settings page. We are responsible for how that data is handled on our side.
Deposits and withdrawals processed through our configured payment routes — including Rocket and Upay — fall within our policy in terms of how we record and store those transaction references. The payment operator's own terms govern the wallet side.
Game content supplied by studios available in our lobby — such as Habanero, PG Soft or Pragmatic Play titles — is delivered under those studios' own content agreements. Our policy covers your access to that content, not the content itself.
Any service you reach through a link that takes you away from fp66 — including mobile wallet apps, banking portals or external support tools — operates under that third party's policy. We do not control or represent those services.
You hold specific, practical rights in relation to the information fp66 holds about your account. These are not abstract entitlements — they map to steps you can actually take. You can review your transaction records at any time by signing in and navigating to the account history section; the records shown there reflect every deposit and withdrawal we have processed on your behalf, including Rocket and Upay transactions. If any account detail — such as a registered contact number or wallet reference — is incorrect, you can raise a correction request through our support channel. We will verify your identity against the details on file before making any change, following the steps displayed in the account verification area. If you want to understand what data we hold, you can submit a query through the contact routes published on this page. We aim to respond to all policy queries through the same support path; there is no separate data-request form. Where an account closure is requested, data retention follows the period required under applicable rules.
Sign in and open the account history section to see all transaction references, including Rocket and Upay entries. The records are shown in chronological order with reference numbers you can use when raising a support query.
If a registered detail is wrong — a contact number, wallet ID or account name — raise a correction request via our published support route. Identity verification follows the steps shown in your account settings before any change is confirmed.
Use the support contact paths listed in this page's support section to submit a policy question. Include your account reference and the specific detail you are asking about so we can respond accurately and quickly.
An account closure request must come from the registered contact on file. Once submitted through support, your records are retained for the required period under applicable rules before deletion or anonymisation proceeds.
If you have a question about this policy, about the data we hold or about a specific transaction record on your account, use one of the contact routes we publish. We do not invent channels or operating-hour commitments that are not visible on our site.
Open the chat widget from any page on fp66 to reach our support team. For policy questions, include your account reference and the specific detail you are asking about so the agent can pull the correct record.
Send your policy query to the email address published in the contact section of our site. Attach any relevant transaction reference numbers — particularly for Rocket or Upay entries — so we can locate the record efficiently.
For self-service queries, open the Help section from your signed-in account. Common policy questions — including how transaction records are displayed and how to update account details — are addressed there with step-by-step instructions.
We apply consistent practices across data handling, cookies, account security and retention — and we publish the contact route for any question you cannot resolve through self-service.
Information you provide — including wallet references for Rocket and Upay — is stored against your account record. We do not share those details outside of what a transaction or a legal obligation strictly requires. You can query what we hold via our published support route.
We use cookies to keep your session active and to understand how pages on fp66 are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account area and lobby function on your device.
Your account is secured by the credentials you set at registration. If you suspect unauthorised access, change your password immediately through the account settings page and contact our support team using the chat or email route listed above.
We retain account and transaction records for the period required under applicable rules after an account closes. Once that period ends, records are deleted or anonymised. To request closure or ask about retention, contact us through the support routes on this page.
These cover the questions we see most often from account holders about their rights, data and how this policy works in practice.
Our policy covers the transaction records we hold on our side — the reference numbers, amounts and timestamps logged against your account. The Rocket or Upay wallet operator holds its own policy for the wallet side. You should review that separately for anything relating to your mobile wallet.
Sign in and check the account history section first — it shows all transaction records we hold. For a broader query about account data, contact us via the live chat or email route published on this page. Include your account reference so we can locate your record quickly.
Yes. Raise a correction request through our support contact route. We verify your identity against the details on file before making any change. The exact verification steps are shown in the account settings area when you initiate a change request.
Access to fp66 and the availability of specific features — including certain payment routes — depends on your local law and the eligible regions we serve. We do not make legal representations on your behalf. Check the account access section for the steps applicable to your region.
We retain account and transaction records for the period required under applicable rules following account closure. Once that period passes, records are deleted or anonymised. If you want to know the specific retention period that applies to your account, contact our support team with your account reference.
Change your password immediately through the account settings page. Then contact our support team using live chat or the published email address. Include your account reference and the approximate time you noticed the issue so we can review the access log on our side.